Privacy Policy

Effective Date: May 2025

1. OVERVIEW

Kalamazoo Event Center and its affiliates (“KEC,” “GHG”, “we,” “us,” and “our”) respect your privacy and are committed to protecting it through compliance with this privacy policy (“Policy”). This Policy applies to Kalamazoo Event Center’s website at www.kalamazooeventcenter.com, as well as all other KEC online properties (the “Site(s)”), mobile applications, social media pages, communications between you and KEC, and all other KEC services (collectively, the “Services”).

This Policy applies when you interact with us through our Services. It also applies anywhere it is linked. It does not apply to third-party websites, mobile applications, or services that may link to or be linked from the Services. Please review the privacy policies on those websites and applications to understand their privacy practices.

This Policy describes the types of information we may collect from you when you use our Services and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Policy carefully. If you do not agree with our policies and practices, do not use our Services. By accessing or using our Services, you agree to the terms of this Policy.

Kalamazoo Event Center may update this Policy at any time. Your continued use of the Services after changes are made indicates acceptance, so we encourage you to check this page periodically.

This Policy is subject to and governed by the Terms of Use available on our Site.

2. The Types of Information That We Collect About You and How We Collect Information About You

We collect personally identifiable information (“Information”) from you directly, from the devices you use, and from third parties. We may combine this data with other records we maintain. We may also use aggregated or de-identified data that cannot identify an individual.

We collect Information:

  • Directly from you when you provide it to us.
  • Through communications between you and KEC.
  • From third-party sources.
  • Through your use of our Services.
  • Via analytics tools such as Google Analytics.
  • Automatically as you navigate through the Site.
     

Information You Provide Directly to Kalamazoo Event Center:

  • Account or newsletter sign-up details.
  • Information submitted via forms or inquiries.
  • Communication content (including customer service recordings).
  • Survey responses.
  • Transactional data (e.g., ticket purchases, event registrations).
  • Contact and professional information (e.g., name, email, phone number, employer).
  • Demographic and payment information.
  • Any other information you submit to us.
     

Information Automatically Collected from You:

  • IP address and domain name.
  • Browser type and operating system.
  • Access date and time.
  • Pages visited and referring websites.
  • Device and usage information via cookies and similar technologies.
     

We may use Google Analytics Advertising Features, including:

  • Demographics and Interest Reporting
  • Remarketing
  • GDN Impression Reporting
  • DoubleClick integrations

To learn how to opt out, visit: https://tools.google.com/dlpage/gaoptout

3. How We Use Information We Collect About You and the Purpose for the Collection and Use

We use your Information to:

  • Present and improve our Site and Services.
  • Fulfill transactions, respond to inquiries, and manage your account.
  • Enforce contractual obligations and support billing.
  • Communicate event updates, promotions, and marketing.
  • Personalize and optimize your experience.
  • Analyze and enhance Site performance.
  • Comply with legal obligations and safety measures.
  • Compile aggregated site statistics and reports.
     

We retain your Information as needed to provide Services, fulfill legal duties, and meet business needs.

4. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your Information. However, no method of transmission over the internet or method of storage is fully secure. We cannot guarantee the absolute security of your Information.

5. When We Share Your Information

We may disclose your Information:

  • To subsidiaries and affiliates.
  • To contractors, service providers, and vendors (e.g., ticketing platforms, marketing providers, payment processors).
  • To potential or actual business successors (e.g., in mergers or acquisitions).
  • To fulfill the purpose for which it was provided.
  • With your consent.
  • To comply with legal obligations or respond to lawful requests.
  • To enforce our Terms of Use.
  • If we believe disclosure is necessary to protect the rights or safety of KEC or others.

We do not sell your information in exchange for monetary compensation.

6. Third Parties Providing Services On Our Behalf

We partner with trusted third-party service providers to support Site hosting, analytics, communications, marketing, and payment processing. These providers are contractually required to protect your Information and use it solely for the purpose of performing services on our behalf.

7. Information From Children Under 16

Our Site is not intended for children under 16. We do not knowingly collect Information from anyone under 16. If you believe we have received Information from a child under 16, please contact us at inquiry@ghgkz.com, and we will take appropriate steps to delete it.

8. Links to Other Websites and Services

Our site may link to other websites and services like ticketing software. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before interacting with their content.

9. Do Not Track

Our Site currently does not respond to “Do Not Track” signals from browsers. We may revisit this policy if standards are established.

10. Your Choices About Information

You may choose not to provide certain Information, though this may impact your ability to use parts of our Services.

To opt out of marketing communications, use the “unsubscribe” link in our emails or contact us at  inquiry@ghgkz.com.

Even if you opt out of promotional messages, we may still send you important administrative or transactional communications.

11. Special Information for Job Applicants

If you apply for employment with Greenleaf Hospitality Group (GHG), we may collect:

  • Application materials and supporting documentation.
  • Publicly available professional information (e.g., LinkedIn profiles).
  • References from third parties with your consent.

If you apply through a third-party platform, their privacy practices will apply. Review their policies before submitting your application.